Before you call Xitrix:
If you suspect a problem with your system, write down any error messages or beep codes received, if applicable, and perform the diagnostic tests using the Xitrix Diagnostics Diskette provided with your system. See your system documentation for information about error messages, beep codes, and running the diskette-based diagnostics. Document the results of the diagnostic tests. Talking to a Technician:

• Explain your problem to the technician.

  Be prepared to provide the technician with the following information:

  • Your system's service tag number
  • The names and versions of installed operating systems; the operating system that was running when the problem occurred
  • Peripherals being used
  • Any error messages and/or beep codes received and when they occurred
  • What you were doing when the problem occurred
  • What steps you have taken to resolve the problem, including the results from the diagnostic tests
    
    
• Cooperate with the technician to resolve the problem.

  Cooperation is critical to a successful resolution. Listen carefully and follow the technician's suggestions. Tell the technician exactly what happens when you perform any suggested tasks.