FAQS

First check the computer's power cord to make sure it is completely plugged into the wall socket.

• Are you using a plug strip?

Check if it is completely plugged into the wall socket also make sure the power switch on the plug strip is turned on.

• Are you using a plug strips also have a built in circuit breaker?

If this is what you have, look for a black or red button near the power switch then press the button to reset normally this solves the issue.

Blue screen or stop error causes computer crashes randomly or shut down, this will won’t give the user any chance to save files. When you turn on your PC, you would notice that the standard options like the Taskbar on your screen or even the Start Menu is not showing. What you would see is a message on the blue screen, which would show that the PC ran into a problem and is necessary to be restarted.

Usually, blue screen error pilots your computer to reboot, giving you access to the Desktop, but there are times when it doesn’t. What do you do next?

Let’s follow the list of steps below:

• The PC, after failing to restart, would lead you to a programmed repair mode.

• After Automatic Repair, you would see the “Choose an Option” screen where you are asked to select “Troubleshoot>Advanced Options>System Restore”. This lets your system to be taken back at a certain point in time. You can also generate a restore point manually. Make sure that you select the restoring location before the error transpired.

• Once your PC is restored to an earlier time, it will remove all the updates and drivers after that point without having any effect on your updates.

If restoring the system fixes the blue screen error, you must make that you temporarily block any updates from automatically installing again.

• Check for updates:

Most of the time, when you don’t update your Windows for a while the blue screen error occurs. It is best that go to the search box on the Taskbar, look up for Windows update, and choose the same option. On the page of Windows Update, you can check for updates, and install the required updates.

• Hardware elimination:

In rare occurrences, the introduction of hardware to your system can cause a blue screen error. For the ones who are experiencing such an issue, it is advisable to remove the USB Drive or any other hardware device that has been installed, shut down the PC. You can then turn on the PC.

So, what do you in case of a blue screen error that doesn't give you access to your Desktop?

Here, we list the steps.

• The PC, after failing to restart, would enter the automatic repair mode.

• After Automatic Repair, you would see the "Choose an Option' screen where you are required to select" Troubleshoot>Advanced Options>System Restore. This allows your system to be taken back at a certain point in time. Users can also create a restore point manually. Make sure that you choose the restoring location before the error occurred.

• Once your PC is restored to an earlier time, it will remove all the updates and drivers after that point without having any effect on your updates.

As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact Xitrix Technical Support Team https://www.xitrix.net/pages/contact-us, this is a job for the professionals.

If your computer starts but displays "No Input Signal" you should check is if your monitor is working properly. Check the power light of your monitor to confirm that it's turned on. If your monitor won't turn on, unplug the power adapter of your monitor, and then plug it back into the power outlet.

• Turn off your computer

• Unplug the cable running from your monitor to your PC and plug it back in, to ensure the connection is stable. The most common cause of this error is a loose cable.

• Reattach the cable running from your monitor to your PC. If the monitor is still showing "No Input Signal" after firmly reattaching the cable, the problem could be with the cable, particularly if the cable has detectible damage.

• Replace your monitor with another monitor if possible. If the "No Input Signal" error still appears, the issue is not with the cables or the monitor, but with your PC.

• Open your PC case and locate your video card. Remove the card and then replace it firmly in its slot or, if possible, insert the video card into another slot on your motherboard. A video card that is not making a firm connection will not display images to the monitor. Close your PC case and test the monitor again.

• Replace your video card completely. Your video card may suffer from internal damage that is not allowing it to output a signal.

• You may contact Xitrix Technical Support Team https://www.xitrix.net/pages/contact-us, so that an expert from our Technical Support Team can assist you Further.

PROCESS 1: Check computer’s cables and connections

If the cables are damaged, broken, burnt or loose the images on your laptop and desktop appears distorted. Check the cables and connections of your computer, make sure that the cables as well as the video or VGA cable are plugged in to the device correctly. Also check the condition of the chords it shouldn’t be bent, lose or defected.

PROCESS 2: Reboot your computer

Reboot after updates or software installation re-initializes the drivers and hardware parts. Restart can fix many logical and physical problems including faulty display of monitor.

PROCESS 3: Reset monitor to default

Overtime, the screen settings may change with continuous usage, reset monitor to its default settings.

• Press menu or settings buttons on the Desktop

• Open main menu

• Select ‘Reset’

Note: If you don’t find any reset option, turn off your monitor by pushing the ‘Power’ button. Next, disconnect the monitor from the computer. This should reset the monitor settings to default.

PROCESS 4: Remove all connected devices

Sometimes external devices connected or near your computer build up electromagnetic field that leads to overlapping, scrambled or distorted screen.

Try to fix display screen by keeping away any speakers, mobiles, or other electronic devices from your computer.

PROCESS 5: Reinstall drivers

If updating graphic cards don’t help, reinstall them. Reinstalling fixes most of the video cards related problems such as distorted image, overlapping, or corrupt display screen.

Steps to uninstall the driver follow the below steps:

• Right click on My Computer/ This PC.

• Click on Manage > Device Manager.

• Double-click Display Adapters from the list.

• Figure: Graphic driver in Device Manager

• Right-click on graphic driver, click Uninstall.

• Click OK.

• After uninstalling graphic drivers, reboot your computer. Windows will automatically reinstall the drivers.

PROCESS 6: Replace Video Card

Faulty graphics card can also cause distorted, flashing, or skewed display on monitor. Replace video card and check if it fixes distorted display problem. If your computer is very old, you may have to replace the complete motherboard.

Contact Xitrix Technical Support https://www.xitrix.net/pages/contact-us to assist you.

PROCESS 7: Replace the monitor

When all the above processes does not work, including changing your video card, then replace the computer monitor. We suggest to first test with a different monitor. If the problem is resolved, opt for a new monitor.

If the screen problem continues, it’s a hardware issue that needs repair by a professional.

Contact Xitrix Technical Support https://www.xitrix.net/pages/contact-us to assist you.

If the resolution was recently changed it is possible for the monitor to not auto adjust or shift to the correct size. If this occurs, the resolution can be changed back to the original setting or you can manually adjust the monitor. If a black border exists on the monitor it can generally be resolved by manually adjusting the horizontal or vertical width.

Users who have an optical mechanical mouse (most common mouse for desktop computers) are likely experiencing erratic behavior because the mouse is not clean or is dirty. If you've cleaned the mouse and continue to encounter issues and this mouse has worked in the past fine unfortunately your mouse is likely defective. One additional test that can be done to help determine if this is the case or not is to connect the mouse to another computer. Otherwise we suggest replacing the mouse.

Follow these steps to fix the erratic mouse issue using Mouse Acceleration:

• Right click Start

• Select Control Panel

• Go to Hardware and Sound

• Select Mouse

• Choose Pointer Options tab

• Uncheck Enhance pointer precision box to turn off Mouse Acceleration

• Click Apply then click Ok

• Check if the mouse works properly now

SITUATION 1: The mouse is not clean

• Grab a small hand towel or a soft thick cloth

• Dip it in warm water and then wring it enough so that it is not dripping

• Rub your mouse gently with the wet cloth. Make sure there is no water dripping

• Use a dry cloth to help dry your mouse

SITUATION 2: The optical portion of the mouse is blocked

If you have an optical mouse (LED or laser) with erratic behavior, the optical eye may be blocked. Hair or fuzz can block the sensor on the bottom of the mouse, preventing the optical sensor from working correctly. Turn the mouse over and make sure there is no debris blocking the hole. Blowing into the hole usually removes any hair or fuzz that could cause problems.

SITUATION 3: Bad surface

Most mice work on any surface, if you're experiencing difficulties, use a different mouse pad or surface, such as a notebook, piece of paper or a smooth carton. For example, optical mice are known for not working on glossy surfaces. Putting a piece a paper under the mouse is a quick fix for this issue.

SITUATION 4: Reconnect and try a different port

It is probable that a loose connection or bad port can cause issues with the mouse. Make sure that it's not either of these problems by disconnecting the mouse from the current USB port and connecting to another USB port.

If you are using an older computer with a PS/2 mouse, try disconnecting the mouse and reconnecting the mouse into the mouse port (usually the green port). If your computer has USB ports, you may also want to consider upgrading to a USB mouse.

If you're running any version of Microsoft Windows and are encountering issues with the mouse wheel, first attempt to adjust the mouse settings through the Mouse Properties window. This window can be accessed by opening the Control Panel and double-clicking the Mouse icon.

The keys on a keyboard are only clipped on, with a knife or other thin object, carefully pop the keys off, this will allow you to clean under the keys as well as cleaning the keys themselves (make sure you remember where they went!).

To get into the Windows 7 / 10 Safe mode, as the computer is starting up press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". Use your arrow keys to move to "Safe Mode" and press your Enter key.

We suggest keeping devices like laptops and tablets plugged in when you’re not using them. So that, if updates are installed outside active hours, your device will have enough power to complete the installation. Windows updates don’t consume more battery than other typical system processes.

Close all programs running on the computer and try again. If after closing all programs running on the computer you are still encountering the same problem when attempting to delete files, load the computer into Safe Mode and delete the files.

If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft's update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.

Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shutdown feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.

Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore.